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The impact of technology on the courier services industry – part 2
Couriers are now using handheld devices, such as scanners and tablets, to reduce the amount of paper waste. Aside from reducing the amount of paperwork, handheld devices help to reduce the chances of packages being lost during transport. When packages are misplaced it costs the courier service more in operating costs, as employees have to track it down. Handheld devices can also capture signatures of customers upon delivery and then store them for future reference.
Courier services are also utilizing GPS in their everyday operations. Not only does GPS allow the courier service the opportunity to track their own employees, but also gives clients the ability to track where their packages are located. Clients of courier services can track their package from the minute it is picked up by the courier to the minute it is delivered to the recipient.
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