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‘Greening up’ parcel shipping strategies – part 4
Developing a return plan
While companies ship more goods as a result of online sales, they also are likely to receive a higher number of returns. It is hence important to develop a return plan that takes the environment — not just costs — into account.
It may be ecologically irresponsible to process a return because of the fuel used and pollution created in sending the product back. On the other hand, if defective goods are destroyed instead of returned, a different environmental impact is created in the disposal process.
For less valuable items, consider sending a new product without requesting the old one back. This eliminates the pollution caused by return shipping. Or if the product is more valuable, accept the merchandise back and refurbish it so as not to waste the material used to make the goods.