Common problems faced by couriers – how you can be part of the solution

Looking for international courier services south Africa, overnight courier south Africa or door to door couriers south Africa – Aerospeed Couriers offers high quality domestic and international courier services in tandem with our network of international courier partners.

Common problems faced by couriers – how you can be part of the solution

When rating the quality of any service, it is a common fault to discount the human factor.  In every circumstance, the customer is not the only one who faces problems.  What we pay for and what we receive in the end often depends on the people involved in performing the service, and courier companies are no different.

If you have ever experienced problems with sending or receiving a parcel via courier such may have occurred as a result of many tasks needing to be performed in order to ship your goods from one point to another.  And as with any system, things can sometimes go wrong.   In this article we discuss some of the common problems faced by couriers.

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Accidents or broken-down vehicles

Each day, courier drivers perform a meticulously planned route.  Unfortunately, problems on the road can cause delays.  If the courier didn’t arrive as expected it may be due to an accident, his vehicle may have broken down or traffic may have been heavier than normal.  It is important to bear these possibilities in mind and consider that not all circumstances are predictable.

 

Looking for international courier services south Africa, overnight courier south Africa or door to door couriers south Africa – Aerospeed Couriers offers high quality domestic and international courier services in tandem with our network of international courier partners.

Getting lost

It may come as no surprise – certain places are difficult to locate.  Hence, before trying to figure out why your courier company couldn’t collect or deliver your parcel on time, check if your destination can easily be found and identified.  Finding the right address is often a challenge and is possibly one of the most common problems faced by couriers.  In light of this, ensure that you provide the correct as well as complete address each and every time you send a parcel and remember that certain residential areas could be difficult to find or access.

Handling fragile parcels

A standard courier service is often not entirely suitable for the shipment of fragile or valuable items.  Parcels go through several depots during transit where they are sorted both manually and automatically.  Most parcels of this nature are labelled as ‘fragile’ however treating each parcel with extra care can possibly delay delivery.  It is therefore important to ensure that your fragile goods are correctly packaged.

Identifying parcels

In transporting parcels, labels are key in making sure that they reach the correct destination.  However, parcels sometimes get switched upon collection or damaged during transit.  This is when your parcel can be deemed ‘lost’ as it becomes impossible to identify it without a label.  Therefore, it is vital to ensure that your parcels are correctly labelled and always choose sturdy packaging to avoid damage.

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Looking for international courier services south Africa, overnight courier south Africa or door to door couriers south Africa – Aerospeed Couriers offers high quality domestic and international courier services in tandem with our network of international courier partners.