Attempted delivery – when things go wrong

Looking for international courier services sa, overnight courier south Africa or door to door couriers south Africa – Aerospeed Couriers offers high quality domestic and international courier services in tandem with our network of international courier partners.

Attempted delivery – when things go wrong

Right at the forefront of the courier services industry are stories about attempted deliveries that fail.  Let’s examine a typical case scenario of what can and does go wrong.

Looking for international courier services sa, overnight courier south Africa or door to door couriers south Africa – Aerospeed Couriers offers high quality domestic and international courier services in tandem with our network of international courier partners.

What is meant by ‘Attempted Delivery’?

You are eagerly awaiting something to arrive but it doesn’t materialise when it is supposed to.  You log into the courier company’s website and you see a status marked ‘attempted delivery’.  In fact, there is nothing more frustrating, especially if you have been waiting the entire day.  So what exactly is meant by ‘attempted delivery’?

The bottom line is that ‘attempted delivery’ can mean a number of things.  In all cases the courier company has called to delivery your parcel but couldn’t find anyone at your designated address to sign for it.  This could be due to the fact that no one was at home or the person who answered the door wasn’t able to sign for the parcel for example, minors cannot sign for alcohol.

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In a number of cases your courier company will have left a card outlining various options of the next step that needs to be taken.  They will return your parcel to the depot or local sorting office and you can either arrange delivery for another day or arrange delivery to an alternate address.  You may also be able to collect the parcel from the depot or sorting office if this is more convenient.  However, the parcel will need to be collected within a specific timeframe.

Couriers will often leave a ‘Missed Delivery’ card

Some couriers will attempt another delivery of your parcel automatically, often on the next business day.  However, courier companies will usually only do this once and leave a second ‘missed delivery’ card.  After the second missed delivery, you will usually need to collect the parcel from the depot.

Sometimes, rather than leaving a card your courier will decide to leave the parcel somewhere safe.  This might be with a neighbour or in a ‘safe place’.  But, what constitutes a ‘safe place’ can vary from courier to courier, often with hilarious and sometimes tragic consequences.

Looking for international courier services sa, overnight courier south Africa or door to door couriers south Africa – Aerospeed Couriers offers high quality domestic and international courier services in tandem with our network of international courier partners.

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